Contact Us – Bit main

Q: When will my miner ship?

Spot : typically 3–7 business days after payment clears. Pre-order/Batch : ships in the batch window shown on the product page.

Q: Who pays customs, VAT, or duties?

Unless stated DDP , the buyer is responsible for import taxes/duties . We’ll provide commercial invoices and packing lists.

Q: Is the shipment insured?

Insurance is optional but strongly recommended . Request it with your quote.

Q: What is the warranty period?

New miners : manufacturer warranty (commonly 6–12 months , model-dependent). Refurbished/used : store warranty (e.g., 30–90 days ) on hashboards/PSU—see product page.

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Frequently Asked Questions (FAQ)

When will my miner ship?

Spot: typically 3–7 business days after payment clears.

Pre-order/Batch: ships in the batch window shown on the product page.

What shipping methods are available?

Express air (DHL/UPS/FedEx), air freight, or sea freight for pallets/containers. We can also ship directly to a datacenter/host.

Who pays customs, VAT, or duties?

Unless stated DDP, the buyer is responsible for import taxes/duties. We’ll provide commercial invoices and packing lists.

Is the shipment insured?

Insurance is optional but strongly recommended. Request it with your quote.

What is the warranty period?

New miners: manufacturer warranty (commonly 6–12 months, model-dependent).
Refurbished/used: store warranty (e.g., 30–90 days) on hashboards/PSU—see product page.

What voids the warranty?

Physical damage, voltage spikes, liquid corrosion, unauthorized firmware/over-clocking, missing serial stickers, and immersion without prior approval.